Request period: up to 7 calendar days after receiving your order.
How to Request a Return or Exchange
Please contact our customer service with the following information:
- Order number;
- Full name;
- Reason for the return or exchange;
- Photos of the product if it is damaged or defective.
Conditions
- The product must be unused.
- Original tags must still be attached.
- The original packaging should be included whenever possible.
- All accessories sent with the product must be returned.
Defective Products
If your item has a manufacturing defect, please contact us immediately. After inspection, we will proceed with the appropriate solution.
Refunds
Once the returned product has been received and inspected, the refund will be processed using the original payment method.
Important Information
Finaart Jeans reserves the right to refuse returns that do not comply with the conditions described in this policy.